The Team

 

LEADERSHIP:

Gaston (Gus) Alvarez, Founder

Gus founded Team Alvarez Insurance Services in 2008 driven by his belief that he could improve the way insurance was delivered to customers. As the highest producing Medicare Insurance agent at Cornerstone America out of 4700 agents nationwide, and a winner of the prestigious Ring of Honor with a seat in the Million Dollar Producers Club, when it comes to insurance, Gus knows what works, and what doesn’t.

Gus remains the company’s full time recruiter, personally choosing each and every new agent that joins Team Alvarez. Those who know him best attest to his commitment to finding new methods and better opportunities to increase the success rates for the Team of agents. And that success is founded on the ability to improve the customization and personalization of services provided to all clients of Team Alvarez. Gus is also the founder of InTouch Marketing.

For more information about Gus and the history of Team Alvarez Insurance Services click here.


Theresa Henry, Vice President

As an ER Physician’s Assistant, Theresa brings her 20 years of Emergency Medicine expertise to Team Alvarez as our clinical consultant. Still an active member of California Emergency Physicians Medical Group (CEP), Theresa’s experience and expertise is invaluable to our efforts in providing our clients with clinical recommendations aligned with the expectations of modern medicine.

 


Paul Combes

Paul Combes, Corporate Strategist

Paul has a well-rounded background in health care sales and management having worked in many of the major facets within health care. Paul brings in depth industry knowledge having worked in health plan sales and management, medical device sales, MSO consultation, and 3 Medical Groups/IPAs most recently responsible for a 67% membership increase within 2 years.

 


ADMINISTRATION:

Patricia

Patricia Dominguez, Administration

Patti is one of our busiest employees at Team Alvarez. She has worked in the Customer Service field for many years and is the handler of executive administration while at the same time serving as the office manager at Team Alvarez. As a licensed insurance agent, she is well qualified to assist beneficiaries with their Medicare needs as well. Patti also holds a license in Cosmetology and works on the weekends doing hair and makeup. Patti is also currently attending college to acquire her AA in Business Administration.

 


Lizette

Lizette Mazariegos, Administration

Helping seniors is one of the things Lizette loves and is a valuable member of the customer support team. She brings a positive professionalism to her job and is eager to tackle the healthcare concerns of seniors.


Suleimy

Suleimy Gonzalez, Contracting & Licensing

Before coming to Team Alvarez Insurance Services, Suleimy already had plenty of customer service experience, as an assistant manager for a women’s clothing store.


Alexsondra Avila

Alexsondra Avila, Compliance Officer

Prior to coming on board with Team Alvarez Alexsondra worked many years in the compliance department for a corporate agency assisting recruiters with legal documents and audits. Here with us she enjoys the challenges of accomplishing new tasks and continuing her industry education to assist Team Alvarez and its agents with proper policy procedures.


Gina

Gina Corrales-Jackson, Receptionist/Enrollment Department

Gina has over 25 years of customer service and sales experience, with half of those years serving in a managerial role. She also worked three years as a certified medical assistant.


Marci

Marci Chavez, Contracting & Licensing

With over 15+ years of Customer Service, Marci joins Team Alvarez with over 5 years of contracting experience in the Medicare Advantage field. Marci previously worked with Word and Brown as a broker service rep, assisting field agents in their contracting needs.


Arlin

Arlin Flores-Ramirez, Executive Assistant

Arlin has over 5 years of Customer service experience. She started off as the Receptionist, and was part of the Enrollment department to help agents with questions regarding the applications they submitted. Arlin now works as the Executive Assistant to Gus Alvarez and Paul Combes.


INFORMATION TECHNOLOGY:

Mychal Abello

Mychal Abello, Information Technology

Mychal comes to us from Datcard Systems where he managed their domain, network infrastructure and computer systems. Mychal has worked directly with the United State Department of Defense to get Datcard software products certified for use at several Naval Bases. Mychal received his Bachelors of Science Degree in Computer Engineering from the University of San Carlos.


Allen

Allen Tan, Information Technology

Allen received his certification in Information Technology from the Southern California Institute of Technology before coming to Team Alvarez Insurance Services. Allen also serves in the Naval Reserve as a Logistics Specialist.


MARKETING:

Charles

Charles Aguilar, Marketing Coordinator

Charles graduated from California State University, Long Beach, with a Bachelors of Science in Business Administration. During his time at CSULB, he completed a couple of internships where he learned project management, social media marketing, CRM marketing and blogging. Since graduating, Charles has worked in SEO, graphic design and website building.


TELESALES:

Johnny

Johnny Vasquez, Telesales Manager

After graduating from California State University, Fullerton, Johnny worked for ADP as Account Executive/Regional Sales Manager/ Insurance Services for over 12 years. He then became the National Account Executive for Paladin Managed Care Services. Soon after, he became a Medicare Broker Consultant for Word & Brown General Agency. Now he serves as the Manager for the Telesales dept.


Adriana Manzo

Adriana Manzo, Telesales Department (Bilingual – Spanish)

Adriana has been with Team Alvarez for five years and still going strong. She was a customer service representative for two years, she then obtained her “Life, Accident and Health” license. Since completing her certification, she has been assisting people enroll in various health plans that best fits their needs.


Jazmine

Jazmine Abarca, Telesales Department (Bilingual – Spanish)

Jazmine has been with Team Alvarez since 2014. She started with us as a Customer Service Representative. While studying Kinesiology and Business Administration at Santa Ana College, Jazmine has also received her Life & Health Insurance license. She loves helping seniors navigate through the sometimes confusing transition into Medicare.


Val

Val Mayer, Telesales Department

A former wedding and event photographer, Val has been a licensed insurance agent intermittently since 1999, and has been a telesales agent with Team Alvarez since 2015. As a Medicare beneficiary himself, he is especially motivated in assisting people with their healthcare choices.


Lety Segovia
Lety Segovia, Telesales Department (Bilingual – Spanish)

Lety Segovia has more than 5 years of experience working in the diverse areas of the Insurance industry, starting in El Salvador, and now working in Medicare with Team Alvarez Insurance Services. Lety loves serving the Senior Hispanic Community. Lety Segovia also has a Bachelor’s Degree in Marketing from El Salvador.


Christopher

Christopher Henry, Telesales Department

Having previously represented health and life insurance in the under-65 market, Chris made the transition to Team Alvarez and the Medicare market in 2016. As a former recipient of both Medicare and Medi-Cal himself, he possesses considerable insight into the needs and concerns of those making the transition to Medicare coverage, especially those with low or fixed income.


Kelly

Kelly Wilson, Telesales Department

Kelly is an Orange County native who comes from a long line of insurance professionals. With a background in Health, Beauty and Small business ownership she brings to Team Alvarez, a passion for good health and a sincere desire to assist seniors in maintaining and improving their wellness.


Josephine

Josephine Nguyen, Telesales Department (Bilingual – Vietnamese)

Josephine graduated from California State University, Chico with an emphasis in Accounting. She further strengthened her education by attaining her Life, Accident and Health License to represent major financial and health plans. Josephine loves helping people and informing them of their healthcare options.


Enam Latif

Enam Latif, Telesales Department (Multilingual – Hindi, Urdu and Bengali)

Before joining Team Alvarez in 2017, Enam worked as a Life Agent for 7 years. Enam is passionate about helping his clients receive their entitled benefits.


Alma Lopez

Alma Lopez, Telesales Department (Bilingual – Spanish)

Alma came to Team Alvarez with multiple years of experience in customer service. In 2017 Alma decided to get her AHIP license because she loves the fact that she can give clients peace of mind knowing that they have Medicare coverage.


Michael McNeil

Michael McNeil, Telesales Department (Bilingual – Spanish)

Michael has extensive experience in customer service as a Customer Service Manager, selling life insurance, sales floor and logistics lead. Michael started off as a Custom Service Manager, then he acquired his AHIP license to become a Telesales Agent.


CUSTOMER SERVICE:

Melissa

Melissa Reyna-Rodriguez, Customer Service Supervisor (Bilingual – Spanish)

Melissa brings enthusiasm and a readiness to support in any manner she can. She has done customer service on the health & life insurance and dental industry. She appreciates that the experienced people in her team give her support and she looks forward to increasing her health insurance knowledge, so she can be of more support to her clients.


Erika

Erika Hernandez, Customer Service (Bilingual – Spanish)

Before coming to Team Alvarez Insurance Services, Erika worked in customer service for many years within the industries of retail and collections and was in charge of customer membership/retainability for a business.


Joel Mogollon

Joel Mogollon, Customer Service Representative (Bilingual – Spanish)

Joel came to Team Alvarez with years of experience in customer service and event planning. He is very customer forward and always tries to elevate the customer experience through excellent customer service.


RECRUITING:
Luis Delgado
Luis Delgado, Recruiter

Luis has been working in customer service since 2012 and in the Medicare field since 2017. Luis works alongside the contracting department to provide agent support and is in charge of on-boarding new agents.


Frisco Diaz 2

Frisco Diaz, Recruiter

Before joining the recruitment team, Frisco worked in the Customer Service department for Team Alvarez. Frisco was then moved to be a Field Representative, and now he is an Agent Recruiter for Team Alvarez. Frisco has multiple years of experience in retail and telephonic customer service.


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