The Team

 

LEADERSHIP

Gaston (Gus) Alvarez, Founder

Gus founded Team Alvarez Insurance Services in 2009 driven by his belief that he could improve the way insurance was delivered to customers.

As the highest producing Medicare Insurance agent at Cornerstone America out of 4700 agents nationwide, and a winner of the prestigious Ring of Honor with a seat in the Million Dollar Producers Club, when it comes to insurance, Gus knows what works, and what doesn’t.

So it comes as no surprise that Gus remains the company’s full time recruiter, personally choosing each and every new agent that joins Team Alvarez. Those who know him best attest to his commitment to finding new methods and better opportunities to increase the success rates for the Team of agents. And that success is founded on the ability to improve the customization and personalization of services provided to all clients of Team Alvarez.

For more information about Gus and the history of Team Alvarez Insurance Services click here.


Theresa Henry, Vice President

Still active as an ER Physician’s Assistant, Theresa brings her nearly 20 years of Emergency Medicine expertise to   Alvarez IM as our clinical consultant. Still an active member of California Emergency Physicians Medical Group (CEP), Theresa’s experience and expertise is invaluable to our efforts in providing our clients with clinical recommendations aligned with the expectations of modern medicine.

 


Paul Combes, Corporate Strategist

Paul has a well-rounded background in health care sales and management having worked in many of the major facets within health care. Paul brings in depth industry knowledge having worked in health plan sales and management, medical device sales, MSO consultation, and 3 Medical Groups/IPAs most recently responsible for a 67% membership increase within 2 years.

 


ADMINISTRATION:

Patricia Dominguez, Administration

Patti’s strong work ethic and leadership qualities have enabled her to currently be Gus Alvarez’ right hand person. She handles executive administration and is the office manager at Team Alvarez. As a licensed insurance agent as well, it allows her to also assist beneficiaries with their Medicare needs. She admires Gus’ extensive experience and values her continued education along his side. Spending time with her husband and children is what she enjoys the most. A licensed cosmetologist, she also does hair and makeup.

 


Laurie Jenkins, Customer Service Management – Las Vegas Branch

Laurie started with Team Alvarez 2 ½ years ago as the Community Outreach Coordinator; working as a liaison between doctor offices and the agency. She now leads the recruiting department that has helped Team Alvarez Insurance Services to grow to more than 300 agents. She helped to develop a growth strategy that gets agents from being recruited to being fully contracted and certified. Laurie brings with her 10 plus years of management experience from the technology arena. Prior to her coming to us Laurie managed a team of representatives for the Emerging Technologies Division at EarthLink Inc. She also has been working toward receiving her degree in Organizational Management from Ashford University. Away from work Laurie has a passion for youth and young adults, so she followed her heart and created a non-profit organization.


Diana Rojas, Contracting & Licensing

Diana is responsible for helping the agency manage contracts, and she enjoys guiding agents from start to finish. She helps them set up their business, complete required materials and accomplish their business goals and objectives. She loves helping and interacting with people and those traits have made her a key resource at Team Alvarez. Diana is married and has two beautiful kids. She enjoys cooking new foods, riding bikes, and hiking with her family.


Gio Hipolito, Contracting & Licensing

After beginning her career with Team Alvarez as a Customer Service Representative two years ago, Gio move into the Contracting Department a year later. She helps Life & Health Agents navigate through the Contracting and Licensing process. Whether the agent is newly licensed or a seasoned veteran, Gio acts as a liaison between Team Alvarez and the Health Plan Carriers. She assists them in negotiating the maze of Errors & Omissions to agent certification access notifications. A loving wife and mother of 3 wonderful kids Gio finds she get the most joy in life spending time with her family.


Mychal Abello, Information Technology

Mychal comes to us from Datcard Systems where he managed their domain, network infrastructure and computer systems. He understands the complexities of network security, especially in the medical & insurance industries; having helped to secure hundreds of clinics, medical groups and hospital’s data record systems. Mychal has worked directly with the United State Department of Defense to get Datcard software products certified for use at several Naval Bases. Mychal received his Bachelors of Science Degree in Computer Engineering from the University of San Carlos, specializing in Digital System Design and Network Systems Architecture, which he is putting to great use here at Team Alvarez Insurance Services. He installed new security procedures and is working on multiple projects while deploying new services for the staff and clients. Away from work Mychal enjoys hanging out with his family and friends, but he finds real pleasure in snowboarding. He also knows living here in Southern California you have to get to the slopes quickly, because the snowboarding season goes by extremely fast. They say it never rains in California, well It hardly snows either.


Carolina Gallegos 1Carolina Gallegos, Application Processing Department

Carolina is one of our most versatile employees. She began her career with Team Alvarez as a Customer Service Representative, moved to the Contracting Department, and from there Carolina has worked in the front office processing applications and she has also been a part of the Recruiting Team. She has served in all these capacities while receiving her Bachelor’s Degree in Health Science from California State University Fullerton. Carolina is now in charge of processing, inputting and recording all the health plan and insurance applications. Carolina likes helping the senior population with their health care needs. One of the greatest joys in Carolina’s life is playing with her daughter and having family time.


alexAlexsondra Avila, Compliance Officer

Prior to coming on board with Team Alvarez Alexsondra worked many years in the compliance department for a corporate agency assisting recruiters with legal documents and audits. Here with us she enjoys the challenges of accomplishing new tasks and continuing her industry education to assist Team Alvarez and its agents with proper policy procedures. Alexsondra devotes her free time with her children’s busy schedule of academics and sports. On her own, she unwinds with a good book or comedic movies.


MARKETING:

julio_smJulio Villagomez, Event Marketing Coordinator

For the past 3 ½ years Julio has enjoyed helping agents and seniors. Providing outstanding lead assessment information to agents, and helping seniors understand that there is more to Medicare than Parts A & B. Julio is great at getting seniors prepared to meet with licensed agents. Making them aware of the many different facets in senior healthcare. Having passed the California Department of Insurance Life & Health Exam and he is becoming a license agent. Julio also manages the enrollment kits and marketing materials for Team Alvarez. Away from work you can find Julio doing carpentry projects around the house and spending time with family and friends.


JanetA.Janet Amaya, Digital Marketing Coordinator

Janet studied Communications at Cal State Long Beach and holds a certificate in graphic and web design. She has experience in content generation and management, along with being a savvy social media specialist. Janet considers herself a highly motivated, creative individual with a passion and successful record for cultivating and connecting with clients. Her goal is to improve our clients’ online experience as much as possible. During her off time she relaxes by cooking for friends and family. She credits her niece and nephew as positive motivation.


TELESALES:

adrianaAdrian Manzo, Telesales Department (Bilingual – Spanish)

Adriana transitioned from being a full time stay at home mom 3 years ago to becoming one of Team Alvarez’s Telesales Agent. Spending time with family and playing with her kids surely brings her joy. Now that her children are is school she has become a career woman. Before getting her Life & Health License, she was a member of the Customer Service Team. She understands that helping people with their Medicare transition to be a really rewarding job. She knows that navigating through the labyrinth of Medicare can be confusing in the English speaking world, but she finds this to be especially true in the Spanish speaking community.


Sonia Damian, Telesales Department (Bilingual – Spanish)

Sonia truly enjoys helping seniors with their transitioning into Medicare. First working with the Team Alvarez Customer Service Team and now as a Telesales Agent she serves seniors as a Licensed Life & Health Agent. Keeping up with the latest fashion trends, especially make-up are things Sonia loves to spend time doing, but going shopping is not only her hobby it’s her passion. Attending music concerts and spending time with family are a couple of her other interests. Sonia comes to us from Mariners Church Global Café, which is where she began to developed her customer service skills.


Jazmine Abarca, Telesales Department (Bilingual – Spanish)

Jazmine has been with Team Alvarez for almost 2 years. She started with us as a Customer Service Representative. While studying Kinesiology and Business Administration at Santa Ana College, Jazmine has also received her Life & Health Insurance license. She loves helping seniors navigate through the sometimes confusing transition into Medicare. She is a nutritious food connoisseur, along with going to the gym and working out. Taking long drives to random places, hiking, shopping, singing and family gatherings is she enjoys most.


Val Mayer, Telesales Department

Val has been a licensed insurance agent intermittently since 1999, and has been a telesales agent with Team Alvarez since 2015. As a Medicare beneficiary himself, he is especially motivated in assisting people with their healthcare choices. Val is married with a daughter who graduated in 2016 from USC. A former wedding and event photographer, he has an extensive digital movie and music collection, enjoys jogging and playing with his four dogs.

 


Kevin Holmen, Telesales Department

Kevin comes to us with a background in computer science having obtained an Associates of Science Degree from Computer Career Institute. He realized he had a passion for helping people with health care issues, so he became a Licensed Life & Health Agent six years ago. Armed with a clear understanding of CRM’s and being a polished sales professional Kevin has helped Team Alvarez Insurance Services become a leader in the telesales arena. Along with many of his previously mentioned accomplishments Kevin holds a certification in Long Term Care and he also is a Licensed Property & Casualty Broker. Some of his many interests are web design, home remodeling & construction.


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Richard Maloney, Telesales Department

A man of many hats (including sales in the construction and beauty industry), Richard began his insurance career at United Health Care in 2006 assisting seniors with their Medicare decisions. What he values the most about working at Team Alvarez is the family environment and the ability to help people, which he finds very rewarding. Richard is a family man with a wife and three children that keep him busy with plenty of family functions. He also loves the outdoors and going on walks with his dog Rusty.


Lou Vecchio, Telesales Department

Lou brings a wealth of experience to Team Alvarez within the insurance benefits industry.  With a BS in Economics from the State University of New York, Lou has been a licensed insurance agent since 1984. He has worked as a benefits counselor, a retirement planner, and is AHIP and LTC certified. The best part of working for Team Alvarez is the teamwork and that the overall theme is client and senior support for their Medicare benefits. Football is a high priority in the Vecchio household. Both his sons attend college on football scholarships, one is at UPenn and the other at Cal Poly San Luis Obispo.


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Steve Mayer, Telesales Department

Being in the insurance industry for over 20 years, Steve can not only help his clients, but his team to grow in their insurance knowledge. When he is away from work Steve likes to stay in shape by exercising, golfing and playing with his grandchildren.

 


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Conrad Reveles, Telesales Department

Conrad was a former Farmer’s and Banker’s Life Agent. He has been with Team Alvarez since June 2016 and enjoys the comradery aspect of his job, along with helping people understand the benefits available to them. Conrad’s pass times include reading mystery novels, algebra and learning the history of the United States.

 


CALL CENTER:

Yanira Vasquez, Customer Service Supervisor (Bilingual – Spanish)

Yanira (Yani) came to Team Alvarez 4 years ago from the banking industry and started as a customer service representative. The department began to grow and she stepped up to manage the day to day customer service processes. Yani trains all the newly hired reps, she manages the Agent Lead Distribution portals and helped to develop the appointment setting calendars for our Team Alvarez Field Agents. She gets joy in helping seniors to understand the Medicare process, so Yani studied and passed the California state exam to become a licensed Life & Health Agent. She is a lover of music, especially Rock, Ska and Reggae. When she is not busy at work Yani can be found spending her time with family, mainly taking her two nephews to the movies.


Lizette Romero, Customer Service Representative (Bilingual – Spanish)

Helping seniors is one of the things Lizette loves and is a valuable member of the customer support team. A real family person she enjoys spending time with them watching her favorite television shows. She brings a positive professionalism to her job and is eager to tackle the healthcare concerns of seniors. Lizette has been studying to become a Licensed Life & Health Agent so she can do more to help beneficiaries with their health care needs.


JonathanR CroppedJonathan Rosas, Customer Service Representative

Jonathan has 10 years customer service experience in the medical field. He truly enjoys helping others. This March 2017 will mark Jonathan’s work anniversary with Team Alvarez. Initially at our National Telephonic Enrollment Center in Las Vegas, Nevada, he was quickly promoted to Call Center Manager. Upon moving to California, he transferred to our corporate office.  Jonathan’s pass times include dancing to Latin or Hip Hop and getting together with his friends and family to play a fun game of soccer. 


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Gina Corrales-Jackson, Customer Service Representative

Gina has over 25 years of customer service and sales experience, with half of those years serving in a managerial role. She also worked three years as a certified medical assistant. Gina’s fairly new at Team Alvarez, but has quickly adapted and been a major contribution to us. She likes her team and truly enjoys coming to work every day. Her favorite sport is softball, which she plays regularly along with coaching her daughter’s softball team. Family time is also of major value to her.


melissaMelissa Reyna-Rodriguez, Customer Service Representative (Bilingual – Spanish)

Our newbie, coming in at the end of 2016, Melissa brings enthusiasm and a readiness to support in any manner she can. She has done customer service on the health & life insurance and dental industry. She appreciates that the experienced people in her team give her support and she looks forward to increasing her health insurance knowledge, so she can be of more support to her clients. Melissa and her son have fun working out by playing basketball and going on hikes.


LouisLuis Delgado, Customer Service Representative (Bilingual – Spanish)

Just coming on board this year, Luis brings over three years of customer service. He looks forward to assisting Medicare beneficiaries with the best options for their health care. Luis and his fiancé enjoy learning photography together and on his own his two passions are drumming and sketching sessions with a good cup of coffee.


FriscoFrisco Diaz, Customer Service Representative (Bilingual – Spanish)

One of our youngest team members, Frisco has plenty of call center experience and finds himself very comfortable providing assistance in any way he can.  Being approachable and and friendly is one of his traits and he values that here at Team Alvarez Insurance Services nurtures a family environment while maintaining a high standard of work ethics and compliance. Frisco loves making music, with aspirations to become a musician.

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