Gus founded Team Alvarez Insurance Services in 2008 driven by his belief that he could improve the way insurance was delivered to customers. As the highest producing Medicare Insurance agent at Cornerstone America out of 4700 agents nationwide, and a winner of the prestigious Ring of Honor with a seat in the Million Dollar Producers Club, when it comes to insurance, Gus knows what works, and what doesn’t.
After graduating from California State University, Fullerton, Johnny worked for ADP as Account Executive in the Payroll Division for a total of 4 years and then transferred into ADP He joined Team Alvarez in 2017 as a recruiter and has moved up the ranks to his present position of Operations Manager for the company.
Patti is one of our busiest employees at Team Alvarez. She has worked in the Customer Service field for many years and is the handler of executive administration while at the same time serving as the office manager at Team Alvarez. As a licensed insurance agent, she is well qualified to assist beneficiaries with their Medicare needs as well.
Lizette has been working with Team Alvarez for the past 5 years, starting as a Customer Service Representative. With over 10 years of Customer Service and Sales experience, Lizette advanced her support skills and moved into the Application Enrollment Processing Department. She now works in the Team Alvarez Administration as a Human Resource Assistant.
Priscilla has over 10 years of customer service in the collection/auto finance industry as a supervisor. Priscilla is passionate about helping people better their lives by making a positive impact. If you need any help with any of the carriers, give Priscilla a call and she will take care of you.
With over 15+ years of Customer Service, Marci joins Team Alvarez with over 5 years of contracting experience in the Medicare Advantage field. Marci previously worked with Word and Brown as a broker service rep, assisting field agents in their contracting needs.
Gina has 25 years of excellent customer service and sales experience. She currently works in the enrollments department meticulously reviewing every single application sent through Team Alvarez. Applications do not make it to the health plans without Gina’s seal of approval.
Having previously worked for 5 years as a compliance specialist with a large staffing agency, Alexsondra brought her talents to us 3 years ago. She has found that moving from the human resources industry to handling complex Medicare compliance issues to be both challenging and rewarding.
Luis has worked in the health care industry for 7 years, exclusively in Medicare as a Customer Support Representative and Sales for 6 years. He is a licensed Life & Health Insurance agent and has helped to recruit dozens of agents to become a part of Team Alvarez Insurance Services.
Adriana recently joined the team in September 2019. She worked in various positions from Sales Agent, Broker, and eventually moving into the Sales Operations side of the business. Adriana’s strengths are in business process developments and improvements with a strong background in CRM system and reporting. When she not working, she is training in Capoeira.
Margarette joined Team Alvarez Insurance Services after having 25 years of Retail Experience. Outside of work Margarette enjoys Gardening, Reading and Knitting. She has been with the company for a little over 6 months and loves to watch the company grow.
Mychal comes to us from Datcard Systems where he managed their domain, network infrastructure and computer systems. Mychal has worked directly with the United State Department of Defense to get Datcard software products certified for use at several Naval Bases. Mychal received his Bachelors of Science Degree in Computer Engineering from the University of San Carlos.
Damian joined Team Alvarez Insurance Services in September 2019. He brings experience in sales, customer service, and information technology. When Damian isn’t helping everything with their tech needs, you will find him playing competitive video games, working on his car, or designing websites.
Luz loves the satisfaction she gets from helping a senior to enroll into the right Medicare Advantage or Supplement plan. For the past 4 years Luz has become one of the Senior Telesales Agents at Team Alvarez after transferring from the customer service department.
A former wedding and event photographer, Val has been a licensed insurance agent intermittently since 1999, and has been a telesales agent with Team Alvarez since 2015. As a Medicare beneficiary himself, he is especially motivated in assisting people with their healthcare choices.
Before coming to Team Alvarez, Erika was a top sales person for two major retail organization. One that focused on industrial products and the other was in the furniture industry. Being one of the best in those areas made it easy for her to become an excellent telesales agent. Erika feels helping seniors to make choices in Medicare based on her recommendations is rewarding and fulfilling.
Mary is one of the newest members of the Team Alvarez Telesales team and brings with her a vast range of experience having worked for CIGNA Healthcare of California. Having been a licensed Health Insurance agent for almost 25 years she has help hundreds of beneficiaries with their healthcare needs. Mary is Bilingual English / Spanish and has been a translator throughout her career.
Jorge has an extensive customer service background in food services, which included processing detailed orders, along with answering support questions. He has found working in the Team Alvarez Customer Service to be a senior health learning environment that resolves many beneficiaries concerns about their healthcare enrollment.